Refund policy

We want you to love your purchase, but if you change your mind, we’ve got you covered! Here’s what you need to know:

Returns:

• You have 14 days from delivery to return your item.

• Items must be unused, in original packaging, and in the same condition you received them.

Return Shipping:

• Returns must be sent back to our London studio.

• You’ll need to cover the return shipping costs.

• We recommend using a tracked delivery service to ensure your item arrives safely.

Faulty or Incorrect Items:

• If your item is damaged or incorrect, contact us immediately. We’ll sort it out — whether that means a replacement or a refund.

Non-Returnable Items:

• Custom or personalised items.

Exchanges:

• We don’t offer direct exchanges. If you’d like a different item, place a new order and return the original.

How to Start a Return:

1. Contact us at info@aliceandsilhouettes.com

2. We’ll send you the return address and instructions.

3. Pack your item securely and send it back (with tracking, if possible).

Refunds:

• Once we receive and inspect your return, we’ll notify you.

• Approved refunds will be processed within 10 business days, but it may take longer for your bank to complete the transfer.

Need Help? Reach out anytime — we’re happy to assist!